Error Code 13E
Door area humidity sensor is open or shorted
Moderate
Address soon - your appliance may not work properly
Also displayed as: 13E
What This Means
Connector at CN41 pins 3 and 4 loose or separated; Sensor wire open or shorted; Failed humidity sensor
What actually causes this:
The humidity sensor near the French door mullion has failed or its connector is loose, often from moisture exposure.
First Thing to Check
Confirm 5V is present at the humidity sensor connector pins 1 and 2 using a multimeter.
Parts Involved
How to Fix
- 1
Check that Main PCB connectors CN30 and CN41 are fully inserted
- 2
Verify 5V supply is present at humidity sensor connector pins 1 and 2
- 3
Check output voltage at humidity sensor connector pins 1–3 against humidity voltage table
- 4
Normal output range is approximately 1V–4V (see humidity table, page 108)
This Error Applies To
Samsung RF34H9950S Series Refrigerators (2018) (2018–present)
Related Error Codes
Cool Select Room fan stopped or not sending feedback
Chef Pantry fan motor has stopped
Internal fridge humidity sensor disconnected or failed
Fridge temperature sensor has failed or is disconnected
Chef Pantry temperature sensor has failed
Fridge defrost sensor disconnected or failed
Cool Select Room defrost sensor failed
Ice room sensor failed or unplugged