Error Code 3C
The washer's motor isn't spinning or is struggling to spin
Moderate
Address soon - your appliance may not work properly
Also displayed as: 3C
What This Means
Motor spin net not engaged; Motor internal coil damaged (short-circuited or cut); Hall sensor terminal not connected; Foreign material (e.g., a screw) entered the motor; Motor overloaded due to too much laundry (non-sensing); Motor hall sensor terminal not connected; Main PBA fault; Motor driving signal from PBA is weak; Unstable relay operation; Erroneous operating signals from motor hall sensor; IPM terminal of main PBA not connected; DD motor cover out of place; PCB housing terminal not connected; DD motor fault
What actually causes this:
The washer is overloaded with too much laundry, or something is jammed in the motor area
First Thing to Check
Reduce the laundry load — if the tub is packed full, remove about a third of the clothes and restart
Parts Involved
How to Fix
- 1
1. Check the motor winding coil — plug out the connector and read resistances at any two of three terminals on the motor. Should be approximately 19.3 Ohms at 25°C
- 2
2. Check the motor connector terminal connections
- 3
3. Check if the Motor Cover State is damaged
- 4
4. Check if the Rotor/State is defective or broken due to moisture or foreign substance
- 5
5. If the PBA control circuit is defective, replace the PBA
This Error Applies To
Samsung WA52J8700A Series Washers (2017) (2017–present)
Related Error Codes
An internal circuit board can't communicate with the main controller
A drying temperature sensor has a problem
There are too many soap suds in the washer
A sensor board inside the washer isn't reading data correctly
A sensor board inside the washer has failed
The washer's main computer chip has malfunctioned
The washer can't detect the position of its internal clutch mechanism
The washer's main computer chip has malfunctioned