Error Code HE
Your dryer isn't heating properly or is overheating
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: HE
What This Means
Heater malfunction; Thermostat failure; Restricted vent system causing excessive heat buildup; Thermistor failure
What actually causes this:
Most often caused by a clogged exhaust vent that traps hot air inside the dryer, or the heating element has burned out.
First Thing to Check
Check your exhaust vent — disconnect it from the back of the dryer and look for lint buildup inside.
Parts Involved
How to Fix
- 1
1. Call customer service for further diagnosis
- 2
2. Check exhaust vent system for restrictions or blockages
- 3
3. Measure thermistor resistance: should be 10KΩ at 25°C (77°F)
- 4
4. Check thermostat resistance: should be < 1Ω (infinity means replace)
- 5
5. Check heater resistance: DUAL heater — 13Ω (PIN 2-3), 34Ω (PIN 1-2); SINGLE heater — 10Ω (PIN 1-3)
- 6
6. If resistance is infinity on heater, replace heater assembly
Parts Commonly Needed for This Error
OEM part numbers confirmed by retailers
Other Error Codes for DV42H5000
Your dryer is getting the wrong voltage from the outlet
A button on the control panel is stuck or shorted
The dryer's internal parts aren't communicating properly
The dryer's memory chip has a communication error
Your dryer's temperature sensor isn't reading correctly
The dryer thinks the door is open while running
Your dryer is getting the wrong type of electrical power
The door switch isn't working properly