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Samsung Ovens & Ranges2017–present

Error Code C-72

Steam drain system not working - water remains after cycle

Moderate

Address soon - your appliance may not work properly

Also displayed as: C-72

What This Means

Ground wire on steam generator disconnected; Pump motor not operating properly; Pump motor wire connection loose; Main PCB failure

What actually causes this:

Pump motor failure, loose ground wire, or water level sensor malfunction

First Thing to Check

Verify ground wire on steam generator is securely connected

Parts Involved

Pump MotorSteam GeneratorGround WireMain PCBWater Level Sensor

How to Fix

  1. 1

    Check ground wire on steam generator is connected

  2. 2

    Check pump motor operation visually

  3. 3

    Verify pump motor wire connections are secure

  4. 4

    Test pump motor continuity and operation

  5. 5

    If all connections are secure, replace main PCB

This Error Applies To

Samsung DOB30M977 Series Ovens & Ranges (2017) (2017–present)

Service manual exact match: DOB30M977DService manual exact match: DOB30M977S

Related Error Codes

C-F2

Touch panel control communication failure

C-30

PCB temperature sensor open or short circuit

C-A2

Cooling fan motor malfunction

C-20

Oven temperature sensor circuit is open

C-31

PCB overheating - internal temperature critically high

C-21

Oven overheating - internal temperature critically high

C-23

Meat probe sensor short circuit detected

C-d1

Door lock mispositioned or malfunctioning

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