Error Code C-21
Oven temperature control failure - overheating
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: C-21
What This Means
Faulty temperature sensor reading; Defective broil heater; Defective bake heater; Defective convection heater; Malfunctioning relay on Main PCB; Disconnected harness
What actually causes this:
Stuck relay, faulty temperature sensor, or thermistor malfunction causing false high temperature reading
First Thing to Check
Measure oven sensor resistance and check DLB relay operation
Parts Involved
How to Fix
- 1
Disconnect power and open back cover
- 2
Disconnect sensor harness from control
- 3
Measure sensor resistance (should be 1080Ω at room temperature)
- 4
Check broil, bake, and convection heater resistances
- 5
Check DLB relay and heater relays for proper operation
- 6
Check for disconnection of harness linked with Main PCB
- 7
Check resistance of oven sensor connector on Main PCB with harness disconnected (Normal: 2850Ω)
This Error Applies To
Samsung NV51M9770S Series Ovens & Ranges (2020) (2020–present)
Related Error Codes
Safety interlock triggered - excessive temperature detected
Display/touch panel communication failure
Temperature probe circuit fault
Steam generation temperature sensor circuit open
Keypad control circuit short circuit
Steam drain pump circuit malfunction
Oven temperature sensor malfunction
Cooling fan motor circuit malfunction