Error Code 9C2
The washer is not getting enough voltage from the electrical outlet.
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 9C2
What This Means
Power supply voltage too low; Power cord not fully plugged in; Extension cord or plug receptacle causing voltage drop; Defective main PBA
What actually causes this:
Usually caused by using an extension cord or having too many appliances on the same circuit.
First Thing to Check
Make sure the power cord is firmly plugged into the wall outlet and not an extension cord.
Parts Involved
How to Fix
- 1
1. Check if the power cord is fully plugged in
- 2
2. Check the consumer's power conditions and verify operating voltage
- 3
3. Connect a tester to the internal power terminals during operation and check voltages
- 4
4. Check whether a plug receptacle is being used — extension cords can cause voltage drop
- 5
5. If main PBA is at fault, replace it
This Error Applies To
Samsung WA46CG3505 Series Washers (2024) (2024–present)
Related Error Codes
The vibration sensor that helps keep the washer balanced is not working.
The vibration sensor board is not communicating properly.
The vibration sensor board has a hardware fault.
The washing machine motor is not spinning or responding properly.
The cold water hose is hooked up to the hot water faucet.
The laundry inside is bunched up on one side, so the washer cannot spin safely.
The washer is getting too much voltage from the electrical outlet.
The washer's main control board and motor controller cannot talk to each other.