Error Code 3C
The washer motor is not spinning or responding correctly.
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 3C
What This Means
Motor spin net not engaged; Internal coil damaged (short or cut); Foreign material in motor; Motor overloaded (too much laundry); PBA fault; IPM terminal not connected; DD motor cover out of place; PCB housing terminal not connected
What actually causes this:
Usually caused by overloading the washer with too much laundry, or a loose motor connector.
First Thing to Check
Reduce the load size, then try restarting the cycle.
Parts Involved
How to Fix
- 1
1. Check motor winding: 19.3Ω at 25°C
- 2
2. Check motor connector terminal connections
- 3
3. Check Hall Sensor on main PCB (pins 2-4, 3-4): 2-4 MΩ
- 4
4. Check stator of motor cover for damage
- 5
5. Check for coil disconnections due to foreign material
- 6
6. If PBA control circuit faulty, replace PBA
This Error Applies To
Samsung WA50B5100A Series Washers (2024) (2024–present)
Related Error Codes
The dryer heating element has a wiring or component failure.
The washer's main computer chip has stopped working.
The washer's main computer chip has stopped working.
The drain module has lost communication with the main control board.
The display module has lost communication with the main control board.
The motor speed controller has lost communication with the main control board.
A button on the control panel appears to be stuck or pressed continuously.
The washer's heating element has a problem or is overheating.