Error Code 5C
The washer cannot pump out the water through the drain.
Moderate
Address soon - your appliance may not work properly
Also displayed as: 5C
What This Means
Drain pump impeller damaged; Wrong voltage to parts; Part fault; Frozen water; Drain hose clogged; Foreign material in pump; Water pump terminal not connected
What actually causes this:
Usually a small item like a coin, hair pin, or sock got past the tub and is jamming the drain pump.
First Thing to Check
Check the drain hose at the back of the washer and make sure it is not kinked or bent sharply.
Parts Involved
How to Fix
- 1
1. Check drain pump resistance: 13.5-16.5Ω
- 2
2. Check for foreign material in pump
- 3
3. Check wire connectors
- 4
4. If pump intermittently fails at high temp, replace pump
- 5
5. If frozen, remove ice per repair procedures
This Error Applies To
Samsung WA50B5100A Series Washers (2024) (2024–present)
Related Error Codes
The dryer heating element has a wiring or component failure.
The washer's main computer chip has stopped working.
The washer's main computer chip has stopped working.
The drain module has lost communication with the main control board.
The display module has lost communication with the main control board.
The motor speed controller has lost communication with the main control board.
A button on the control panel appears to be stuck or pressed continuously.
The washer's heating element has a problem or is overheating.