Error Code 9C1
Your washer is not getting enough electrical power.
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 9C1
What This Means
Consumer's power conditions are faulty; Under voltage is supplied; Plug receptacle (extension cord) is used; Momentary low voltage drop up to 10V when connecting wire is 1m; Main PBA fault (sometimes)
What actually causes this:
Usually the washer is plugged into an extension cord or a power strip that cannot provide enough voltage, especially during high-draw operations like spinning.
First Thing to Check
Make sure the washer is plugged directly into a wall outlet, not into an extension cord or power strip.
Parts Involved
How to Fix
- 1
1. Check the consumer's power conditions and make sure to check the operating voltage
- 2
2. Connect a tester to the internal power terminals during the Boil or Dry operations and observe the washing machine's operation carefully
- 3
3. Check the voltages
- 4
4. Check whether a plug receptacle (extension cord) is used
- 5
5. Check for Main PBA fault
This Error Applies To
Samsung WA52J8 Series Washers (2015) (2015–present)
Related Error Codes
Your washer's water heating element has a specific fault.
Your washer's leak sensor has been triggered.
Your washer's motor cannot spin properly.
Your washer cannot pump the water out.
Your washer's control boards cannot talk to each other.
Your washer cannot detect the water level properly.
Your washer is not getting enough water to fill.
The water coming into your washer is too hot for the selected cycle.