Error Code HC
The water heating element has a problem and may have shut down for safety
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: HC
What This Means
Washing heater is short-circuited or has a wire disconnected; Washing heater in the tub has a contact error; Temperature sensor fault in the heater assembly; Water level sensor operates without water (frozen water or other reason); Temperature sensor at bottom detects 100 to 150 degrees C causing power shutoff; Heater engagement fault — heater is out of place; PBA relay malfunction (if heater has no error)
What actually causes this:
The heating element has a broken wire or is not seated properly in the tub, or the temperature sensor has failed
First Thing to Check
Unplug the washer immediately — if this code appears, the heater may have overheated
Parts Involved
How to Fix
- 1
1. Check the connections for the washing heater temperature sensor connector
- 2
2. Check the heater resistance — should be 27.1 ohms for 1900W product or 26.2 ohms for 2000W product
- 3
3. Check the thermistor resistance — should be 12 kilohms at room temperature
- 4
4. Verify the heater is properly seated in the bracket inside the tub
- 5
5. Check for frozen water preventing proper water level detection
- 6
6. If the temperature sensor has a functional error, replace it
- 7
7. If the heater tests normal, check the PBA relay
This Error Applies To
Samsung WF56H9100A Series Washers (2018) (2018–present)
Related Error Codes
The small Add Door on top of the main door is open
An internal electronic module cannot communicate with the main board
The WiFi module cannot communicate with the main board
The display screen cannot communicate with the main board
The motor speed controller cannot communicate with the main board
The vibration sensor board has a fault
The washer's main computer chip has stopped working
The washer's main computer chip has stopped working