Error Code UB
The laundry load is unevenly distributed and causing the washer to vibrate
Moderate
Address soon - your appliance may not work properly
Also displayed as: UB
What This Means
Laundry load is unevenly distributed in the drum; Too few items causing unbalanced spin; Heavy items bunched on one side; Motor hall sensor fault may cause false unbalance detection
What actually causes this:
Heavy items like towels or jeans clumped together on one side of the drum, making it vibrate too much to spin safely
First Thing to Check
Open the door and rearrange the laundry so it is spread evenly around the drum
Parts Involved
How to Fix
- 1
1. Check the type of laundry — certain items may cause unbalanced situations
- 2
2. Educate the consumer on proper load distribution
- 3
3. Press pause to reposition the load or remove a few items
- 4
4. Press start to complete the wash cycle
- 5
5. If the error persists with a properly balanced load, check the motor hall sensor
This Error Applies To
Samsung WF56H9100A Series Washers (2018) (2018–present)
Related Error Codes
The small Add Door on top of the main door is open
An internal electronic module cannot communicate with the main board
The WiFi module cannot communicate with the main board
The display screen cannot communicate with the main board
The motor speed controller cannot communicate with the main board
The vibration sensor board has a fault
The washer's main computer chip has stopped working
The washer's main computer chip has stopped working