Error Code 3C
The washer drum motor is not spinning properly
Moderate
Address soon - your appliance may not work properly
Also displayed as: 3C
What This Means
PBA connector terminal not connected; Motor spin net not engaged; Motor internal coil damaged (short-circuited or cut); Hall sensor terminal not connected; Foreign material (e.g., a screw) entered the motor; Motor overloaded due to too much laundry (non-sensing); Motor hall sensor terminal not connected; PBA fault — weak motor driving signal or unstable relay operation; Erroneous operating signals from motor hall sensor; IPM terminal of Main PBA not connected; DD motor cover out of place; PCB housing terminal not connected; DD motor fault
What actually causes this:
The washer is overloaded with too much laundry, or something fell between the drum and tub
First Thing to Check
Reduce the laundry load — remove about half the items and restart the cycle
Parts Involved
How to Fix
- 1
1. Check the motor connector terminal connections and contacts
- 2
2. Check the motor winding coil — plug out the connector and measure resistance at any two connections. Should be 6.0 Ohm at 25°C
- 3
3. Check whether the stator or motor cover is damaged
- 4
4. Check for foreign material between the Rotor and Stator
- 5
5. Verify the motor power wires (Blue, White, Red from right) are connected — resistance between Blue-White, White-Red, and Red-Blue should be 15 Ohm each
- 6
6. If the PBA control circuit is faulty, replace the PBA
Parts Commonly Needed for This Error
OEM part numbers confirmed by retailers
Other Error Codes for WF45A6400AV
A button on the control panel is stuck or pressed in
The washer thinks the door is open
The small add-door on the front of the washer is open
The small add-door lock motor is not working correctly
The washer overheated and shut itself off for safety
The washer is filling with too much water and cannot stop
The washer is not filling with water
The washer is not getting the right amount of electrical power