Washers: Control panel not responding

Parts frequently associated with this issue and repair guidance from service manuals.

Parts commonly needed for this issue

Based on repair data across Samsung and LG washer models. These parts are frequently associated with this problem — they may not be the cause of your specific issue.

Direct Drive Motor Coupling

OEM: 285753A

Verified across 5 retailers

View on Whirlpool model →

Washer D-Shaped Knob Insert

OEM: WP8536939

Verified across 3 retailers

View on Whirlpool model →

Dryer Push Button

OEM: WPW10424308

Verified across 3 retailers

View on Maytag model →

Repair tips for this issue

From manufacturer service manuals.

From the service manual

Good to know

6 technician insights for the this appliance

E2 error main relay check before PBA replacement

The E2 error can also be caused by incorrect main relay connections, which triggers the error after approximately 30 seconds. Always check the main relay connections before replacing the main PBA. If there is no error in the connections, then replace the main PBA.

Try this first

Sub PBA screw over-tightening causes E2 switch error

A very common cause of the E2 switch error is over-tightened screws that hold the sub PBA to the control panel. When screws are too tight, they press the buttons against their corresponding tact switches continuously. There must be a small gap between the control panel and the button. Simply loosening the screws slightly can resolve the error without any part replacement.

Cover Top removal wire harness protection

When flipping the Cover Top upside down to access the Door Lock Switch, always secure the loose Wire Harness first to prevent damage to wires and connectors. Failing to do this is a common cause of secondary damage during door lock repairs.

Extension cords cause voltage errors

Using a plug receptacle (extension cord or power strip) instead of a direct wall outlet commonly causes 9C1/9C2 voltage errors. A 1-meter connecting wire can cause momentary voltage drops of up to 10V. Always recommend plugging directly into a dedicated wall outlet.

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