Samsung Refrigerators2016–present

Error Code 24

Freezer defrost heater is not working

Critical

Stop using immediately - risk of damage or safety issue

Also displayed as: 24

What This Means

Defrost heater connector disconnected; Defrost heater burned out or open circuit; Defrost heater shorted; Bimetal thermostat defective; Wiring harness damage

What actually causes this:

Defrost heater element burned out or thermostat stuck

First Thing to Check

Check freezer for excessive ice buildup on evaporator vents — this indicates defrost failure

Parts Involved

Freezer Defrost HeaterBimetal ThermostatMain PCB CN70Wiring Harness

How to Fix

  1. 1

    1. Power off refrigerator and wait 5 minutes

  2. 2

    2. Separate Main PCB CN70_1 connector from PCB

  3. 3

    3. Measure resistance between CN70_1-7 and 3 — should be 63 ohms ± 7% (230 ohms ± 7% depending on input power)

  4. 4

    4. If 0 ohms: heater is shorted

  5. 5

    5. If infinite ohms: heater or bimetal is open — needs replacement

  6. 6

    6. If resistance is correct: check bimetal thermostat function

This Error Applies To

Samsung RF22K9581 Series Refrigerators (2016) (2016–present)

Service manual exact match: RF28K9580Service manual exact match: RF22K9581

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