Error Code 3C
The washing machine motor is not spinning or responding properly.
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 3C
What This Means
Defective washing motor; Motor stator/rotor malfunction; Motor coil broken due to moisture or foreign substance; Defective main PCB motor control circuit; Motor connector terminal disconnected
What actually causes this:
Most commonly a motor that has worn out or has moisture damage from a leak.
First Thing to Check
Try restarting the cycle by pressing Start/Pause.
Parts Involved
How to Fix
- 1
1. Unplug the motor connector and measure resistance at any two of the three motor terminals
- 2
2. Motor winding coil resistance should be 19.3 ohms at 25 degrees C
- 3
3. Check if the Motor Cover Stator is damaged
- 4
4. Check for moisture or foreign substance causing coil break
- 5
5. If the motor tests normal, replace the main PBA
This Error Applies To
Samsung WA46CG3505 Series Washers (2024) (2024–present)
Related Error Codes
The vibration sensor that helps keep the washer balanced is not working.
The vibration sensor board is not communicating properly.
The vibration sensor board has a hardware fault.
The cold water hose is hooked up to the hot water faucet.
The laundry inside is bunched up on one side, so the washer cannot spin safely.
The washer is getting too much voltage from the electrical outlet.
The washer is not getting enough voltage from the electrical outlet.
The washer's main control board and motor controller cannot talk to each other.