Error Code 9C1
The washer is getting too much voltage from the electrical outlet.
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 9C1
What This Means
Power supply voltage too high; Defective main PBA; Use of plug receptacle / extension cord causing voltage irregularity
What actually causes this:
Usually caused by an unstable power supply, a power surge, or using an extension cord.
First Thing to Check
Unplug the washer, wait one minute, and plug it directly into a wall outlet (not an extension cord).
Parts Involved
How to Fix
- 1
1. Check the consumer's power conditions and verify operating voltage
- 2
2. Connect a tester to the internal power terminals during Boil or Dry operations and observe carefully
- 3
3. Check the voltages — a check occurs when over voltage is supplied
- 4
4. Check whether a plug receptacle or extension cord is used (connecting wire of 1m may cause momentary voltage drop up to 10V)
- 5
5. If main PBA is at fault, replace it
This Error Applies To
Samsung WA46CG3505 Series Washers (2024) (2024–present)
Related Error Codes
The vibration sensor that helps keep the washer balanced is not working.
The vibration sensor board is not communicating properly.
The vibration sensor board has a hardware fault.
The washing machine motor is not spinning or responding properly.
The cold water hose is hooked up to the hot water faucet.
The laundry inside is bunched up on one side, so the washer cannot spin safely.
The washer is not getting enough voltage from the electrical outlet.
The washer's main control board and motor controller cannot talk to each other.