Error Code 3C
The washer's motor can't spin properly
Moderate
Address soon - your appliance may not work properly
Also displayed as: 3C
What This Means
Motor spin net is not engaged; Motor internal coil is damaged (short-circuited or cut); Hall sensor terminal is not connected; Foreign material (a screw) has entered the motor; Motor overloaded due to too much laundry; Motor hall sensor terminal is not connected; Main PBA fault; Motor driving error from the PBA (weak signal); Unstable relay operation; Erroneous operating signals from the motor hall sensor; IPM terminal of the main PBA is not connected; DD motor cover is out of place; PCB housing terminal is not connected; DD motor fault
What actually causes this:
The washer is overloaded with too much laundry, or something small fell into the motor area
First Thing to Check
Reduce the amount of laundry in the tub — try running a smaller load
Parts Involved
How to Fix
- 1
1. Check the motor connector terminal connections — plug out the connector and read connections
- 2
2. Check if the Motor Cover State is damaged
- 3
3. Check the Washing Motor winding coil — measure resistance at any two of three terminals on the motor. Should not be 19.3 ohms at 25°C
- 4
4. Check if the coil is broken due to moisture or from any alien substance
- 5
5. If the Rotor/Stator is defective, replace the motor
- 6
6. If the PBA control circuit is defective, replace the PBA
This Error Applies To
Samsung WA50M7450A Series Washers (2018) (2018–present)
Related Error Codes
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The washer's WiFi module isn't communicating properly
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The washer isn't getting water when it needs it
The incoming water is too hot for the selected cycle
The washer can't pump the water out
The washer isn't getting enough electrical power
The washer is getting too much electrical power