Error Code 9C1
The washer isn't getting enough electrical power
Moderate
Address soon - your appliance may not work properly
Also displayed as: 9C1
What This Means
Consumer's power conditions are unstable; Under voltage being supplied; Plug receptacle causing voltage drop; Connecting wire longer than 1m causing momentary low voltage drop up to 10V; Main PBA fault (sometimes)
What actually causes this:
The washer is plugged into a circuit shared with other high-power appliances, causing a voltage drop
First Thing to Check
Make sure the washer is plugged directly into a wall outlet — not an extension cord or power strip
Parts Involved
How to Fix
- 1
1. Check the consumer's power conditions — make sure to check the operating voltage
- 2
2. Connect a tester to the internal power terminals during the Boil or Dry operations and observe the washing machine's operation carefully
- 3
3. Check the voltages for under or over voltage conditions
- 4
4. Check whether a plug receptacle is used — when the connecting wire is 1m, a momentary low voltage may drop up to 10V
- 5
5. If power is stable, check Main PBA
This Error Applies To
Samsung WA50M7450A Series Washers (2018) (2018–present)
Related Error Codes
The washer's door release module isn't communicating properly
The washer's WiFi module isn't communicating properly
The washer can't tell how much water is inside
The washer's motor can't spin properly
The washer isn't getting water when it needs it
The incoming water is too hot for the selected cycle
The washer can't pump the water out
The washer is getting too much electrical power