Error Code HE
The water heater inside the washer is not working correctly.
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: HE
What This Means
Washing heater is short-circuited or has a wire disconnected; Washing heater in the tub has a contact check or temperature sensor fault; Water level sensor operates without water because water is frozen or for another reason; Temperature sensor at the bottom detects 100 to 150 degrees C causing the washer to turn off input power; Drying heater is short-circuited or has a wire disconnected; Heater engagement fault (out of place); PBA relay malfunction
What actually causes this:
A burned-out heating element or a loose wire connection to the heater, especially common in machines used frequently on hot water cycles.
First Thing to Check
Unplug the washer and try running a cold water cycle. If that works, the heating element likely needs attention.
Parts Involved
How to Fix
- 1
1. Check for wire connection between the heater front terminals — heater resistance should be 16.05 plus or minus 0.65 ohms
- 2
2. If the wash heater is faulty, replace it
- 3
3. If the heater is not the problem, check the wash thermistor at the back of the tub
- 4
4. If Type 1 is OK, change the wash thermistor
- 5
5. If the heater has no check, suspect a PBA relay malfunction
This Error Applies To
Samsung WW22K6800AW Series Washers (2015) (2015–present)
Related Error Codes
A door-related communication module has lost contact with the main board.
The washer's vibration sensor board has a problem.
The washer's main computer chip has failed.
The washer's main computer chip has failed.
The washer's main computer chip has failed.
An internal communication board has lost contact with the main control board.
The washer cannot detect the water level inside the tub.
The washing machine motor is not spinning correctly.