Error Code HE1
The washer's heater got dangerously hot because there was no water to heat.
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: HE1
What This Means
Water level sensor operates without water because water is frozen or for other reasons; Temperature sensor at the bottom detects 100 to 150 degrees C; Heater contact check or temperature sensor fault
What actually causes this:
The washer tried to heat water that was not there, usually because of a frozen water supply in winter.
First Thing to Check
Unplug the washer immediately and do not use it until a technician checks it.
Parts Involved
How to Fix
- 1
1. Check if there is water in the tub — if water is frozen, thaw
- 2
2. Check the wash heater and thermistor connections
- 3
3. Measure heater resistance: should be 16.05 plus or minus 0.65 ohms
This Error Applies To
Samsung WW22K6800AW Series Washers (2015) (2015–present)
Related Error Codes
A door-related communication module has lost contact with the main board.
The washer's vibration sensor board has a problem.
The washer's main computer chip has failed.
The washer's main computer chip has failed.
The washer's main computer chip has failed.
An internal communication board has lost contact with the main control board.
The washer cannot detect the water level inside the tub.
The washing machine motor is not spinning correctly.