Error Code 3C
The washing machine motor is not running properly
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 3C
What This Means
PBA connector terminal not connected; Motor spin net not engaged; Motor internal coil damaged (short-circuited or cut); Foreign material (e.g., a screw) entered the motor; Motor overloaded due to too much laundry
What actually causes this:
The motor wiring came loose, or the drum is overloaded with too much laundry
First Thing to Check
Reduce the laundry load, then power cycle the washer and try again
Parts Involved
How to Fix
- 1
1. Check the motor power connector terminal connections and contacts
- 2
2. Check whether the motor power cable and power connector are present
- 3
3. Check the resistance on the main PCB motor between pins 1 and 3, and pins 1 and 2 of the three pins — normal resistance: approx. 25 MOhm
- 4
4. Check the voltage when the power is on
- 5
5. Check whether the stator of the motor cover is damaged
- 6
6. Check for coil disconnections due to foreign material
- 7
7. If the PBA control circuit is faulty, replace the PBA
This Error Applies To
Samsung WW25B6900AW Series Washers
Related Error Codes
The washer's control board cannot properly measure motor current
The detergent dispenser motor is jammed
The detergent dispenser motor has stopped responding
The fabric softener dispenser motor is jammed
The fabric softener dispenser motor has stopped responding
The sensor that detects the dispenser motor movement has failed
The sensor that measures how much detergent is left has failed
The sensor that measures how much fabric softener is left has failed