Error Code 3C7
The drum is not spinning at the speed the control board expects
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 3C7
What This Means
Command RPM vs. current RPM difference exceeds 100 RPM; Motor connector fault; Motor stator or coil damage
What actually causes this:
The motor speed sensor is not reading correctly or the motor is struggling
First Thing to Check
Check that the load is balanced and not too heavy, then restart
Parts Involved
How to Fix
- 1
1. Check the motor power connector terminal connections and contacts
- 2
2. Check whether the motor power cable and power connector are present
- 3
3. If the hall sensor terminal is faulty, replace the hall sensor
- 4
4. Check whether the stator of the motor cover is damaged
- 5
5. Check for coil disconnections due to foreign material
- 6
6. If the PBA control circuit is faulty, replace the PBA
This Error Applies To
Samsung WW25B6900AW Series Washers
Related Error Codes
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The sensor that measures how much detergent is left has failed
The sensor that measures how much fabric softener is left has failed