Error Code UB
The laundry load is unevenly distributed in the drum
Moderate
Address soon - your appliance may not work properly
Also displayed as: UB (upper) / UB (lower)
What This Means
Laundry contents cause an unbalanced situation; Too few items in the drum; Heavy items bunched on one side; Motor hall sensor fault
What actually causes this:
A heavy item like a blanket or towel balled up on one side of the drum
First Thing to Check
Press pause, open the door, and spread the laundry out more evenly in the drum
Parts Involved
How to Fix
- 1
1. Check the type of laundry and whether they may cause an unbalanced situation
- 2
2. Educate the consumer — in this case the solution is to press pause, reposition the load, remove a few items, or continue and press start to complete the wash cycle
- 3
3. Check for motor hall sensor fault if error persists with balanced loads
Other Error Codes for WV55M9600AV
The washer is getting too much electrical power
The washer's WiFi module cannot connect to the main control board
The washer cannot detect the water level properly
The washer's motor cannot spin or is struggling to turn
The washer is not getting water
The incoming water is too hot for delicate wash cycles
The washer cannot pump the water out
The washer is not getting enough electrical power