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Samsung Ovens & Ranges

Error Code C-72

Steam drain system failure - water not draining

Critical

Stop using immediately - risk of damage or safety issue

Also displayed as: C-72

What This Means

Faulty drain pump motor; Blocked drain line; Faulty water level sensor; Poor ground connection on steam generator; Defective main PCB

What actually causes this:

Blocked drain, pump failure, faulty water level sensor, or PCB issue

First Thing to Check

Visually inspect drain tubing for blockages and test pump motor

Parts Involved

Drain pump motorWater level sensorSteam generatorMain PCBDrain tubing

How to Fix

  1. 1

    Check the ground wire on the steam generator

  2. 2

    Check the pump motor operation and wire connection

  3. 3

    Verify drain pump connector is seated properly

  4. 4

    Check for blockages in drain tubing

  5. 5

    Measure pump motor voltage and resistance

This Error Applies To

Samsung DOP36C86DL Series Ovens & Ranges

Service manual exact match: DOP36C86DLService manual exact match: DOP48C96DLService manual exact match: DOP48C86DL

Related Error Codes

C-20

Temperature sensor failure - open circuit

C-31

PCB over-temperature condition

C-70

Steam temperature sensor failure

C-d1

Door lock mechanism failure

C-21

Temperature overshoot - sensor or control failure

C-23

Temperature probe failure - short circuit

C-F2

Touch panel communication failure

C-F0

Control board communication failure

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