Samsung Refrigerators2017–present

Error Code 13c

Outside humidity sensor is not reading correctly

Moderate

Address soon - your appliance may not work properly

Also displayed as: 13c

What This Means

Sensor housing slipped out; Wire cut or damaged; Wire short circuit; Temperature reading outside -50°C to +50°C range

What actually causes this:

Humidity sensor wiring came loose or sensor failed

First Thing to Check

Check that the humidity sensor connector is properly connected to the hinge

Parts Involved

Ambient Humidity Sensor

How to Fix

  1. 1

    1. Check voltage between HINGE CONNECTOR #2 ↔ #4

  2. 2

    2. Voltage should be within 4.5V~1.0V

  3. 3

    3. Inspect sensor housing for displacement

  4. 4

    4. Check wiring for cuts or damage

This Error Applies To

Samsung DRF367500A Series Refrigerators (2017) (2017–present)

Service manual exact match: DRF367500AP/DAService manual exact match: BRF365200AP/AA

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