Error Code 21c
Freezer fan is not working properly
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 21c
What This Means
Feedback signal wire contact defective; Motor wire slipped out; Motor is defective; Motor connector disconnected
What actually causes this:
Fan motor stopped working or fan motor connector came loose
First Thing to Check
Listen if the freezer fan is running when the door is closed. Verify the fan connector is firmly attached.
Parts Involved
How to Fix
- 1
1. Check voltage between Case Connector DC BLU1 #3 ↔ #4
- 2
2. Voltage should be within 7V~12V
- 3
3. Inspect motor wiring for disconnection
- 4
4. Check for motor mechanical restriction
This Error Applies To
Samsung DRF367500A Series Refrigerators (2017) (2017–present)
Related Error Codes
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Ice maker is not making ice properly
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Refrigerator temperature sensor is not working properly
Pantry compartment sensor is not reading temperature correctly
Freezer defrost sensor is not reading temperature correctly