Error Code 15
Ice storage compartment temperature cannot be monitored
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 15
What This Means
Loose connector at CN78-10 or CN78-12; Damaged thermistor sensor; PCB solder joint failure; Broken ice room sensor wiring
What actually causes this:
Ice room sensor connector loose or sensor failed
First Thing to Check
Check that the ice room temperature sensor connector is fully connected
Parts Involved
How to Fix
- 1
Check voltage between MAIN PCB CN78-10 and CN78-12
- 2
Expected voltage range: 4.5V to 1.0V
- 3
Verify connector is fully seated
- 4
Check ice room compartment temperature
This Error Applies To
Samsung RF265BEA Series Refrigerators (2016) (2016–present)
Related Error Codes
Refrigerator cannot detect internal humidity levels
Freezer defrost cycle cannot detect when ice buildup has melted
Compressor motor is not spinning and cooling system cannot function
Refrigerator defrost cycle cannot detect when ice has melted
Freezer temperature cannot be measured or controlled
Refrigerator temperature cannot be measured or controlled
Pantry drawer temperature cannot be monitored or controlled
Cold air cannot circulate in freezer compartment