Error Code 5C

The washer cannot drain the water out

Also displayed as: 5C

What This Means

Drain hose is frozen or clogged; Drain hose is not positioned correctly; Mesh debris filter is clogged; Drain hose is kinked between the unit and drain system; Drain pump motor is defective; Foreign substance (coins, underwear, wire) inside draining bellows; Main PCB is defective; Water frozen in drain system during winter

First Thing to Check

Parts Involved

How to Fix

1. 1

   1. Check the drain hose for kinks, clogs, or incorrect positioning

2. 2

   2. Clean the mesh debris filter

3. 3

   3. Check for any alien substances inside the draining pump motor

4. 4

   4. Measure the drain pump resistance — should be 13.5 to 16.5 ohms

5. 5

   5. Check for incorrect connections or broken wires to the drain pump

6. 6

   6. If the machine malfunctions intermittently when wash tub water temperature is high, replace the pump

7. 7

   7. If the motor stops due to frozen water in winter, remove the frozen water

8. 8

   8. Turn off the washer, unplug it, wait one minute, and plug it back in

This Error Applies To

Samsung WA54CG7550 Series Washers (2024) (2024–present)