Error Code UB
The laundry load is uneven and the washer can't spin safely
Moderate
Address soon - your appliance may not work properly
Also displayed as: UB
What This Means
Laundry contents are unevenly distributed in the drum; Too many heavy items on one side; Single large item like a blanket or comforter bunched up; Too few items in the drum
What actually causes this:
All the heavy items bunched up on one side of the drum — very common with single large items like comforters
First Thing to Check
Pause the washer, open the door, and spread the clothes out evenly around the drum
Parts Involved
How to Fix
- 1
1. Check the type of laundry — determine whether the items may cause an unbalanced situation
- 2
2. Educate the consumer to press pause, reposition the load, or remove a few items
- 3
3. Press start to continue and complete the wash cycle
- 4
4. If the error persists with balanced loads, check the shock absorbers and suspension
This Error Applies To
Samsung WF45R6100A Series Washers (2024) (2024–present)
Related Error Codes
The washer's motor can't spin the drum properly
The incoming water is too hot for delicate wash cycles
An internal circuit module can't communicate with the main board
The WiFi module can't communicate with the main board
The door lock mechanism won't engage
The washer detects the door opening while running
The washer's water heater isn't working properly
The washer has too much water in the tub and is overflowing