Error Code HC
The water heating element is not working properly
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: HC (lower only)
What This Means
Washing heater is short-circuited or has a wire disconnected; Washing heater in the tub has an error (contact error, temperature sensor fault); Water level sensor operates without water because water is frozen or other reason; Temperature sensor at the bottom detects 100–150°C causing power shutdown; Heater engagement fault (out of place); PBA relay malfunction
What actually causes this:
The heating element burned out or has a loose wire connection
First Thing to Check
Turn off the washer and do not use it until serviced — a heater error can be a safety concern
Parts Involved
How to Fix
- 1
1. TYPE 1 (FRONT): Check the resistance between A and B — it should be 16.05 plus or minus 0.65 ohms
- 2
2. Check wire and heater connection — if wash heater is faulty, replace it
- 3
3. If the heater has no problem, check wash-thermistor fault
- 4
4. TYPE 2 (BACK): If TYPE 1 is OK, change a wash-thermistor at back of Tub
- 5
5. If heater is faulty, replace it
- 6
6. If thermistor is faulty, replace it
This Error Applies To
Samsung WV55M9600A Series Washers (2024) (2024–present)
Related Error Codes
The washer is getting too much electrical power
The washer cannot detect the water level properly
The washer's motor cannot spin or is struggling to turn
The washer is not getting water
The incoming water is too hot for delicate wash cycles
The washer cannot pump the water out
The washer is not getting enough electrical power
The top and bottom washers cannot communicate with each other