Error Code HE

The washer's water heating element has a problem

Also displayed as: HE

What This Means

Washing heater short-circuited or wire disconnected; Washing heater contact error or temperature sensor fault; Water level sensor operates without water, causing temperature sensor to detect 100-150°C; Red temperature sensor at dry heater center operates above 145°C; Steam function not operating normally; Heater engagement fault (out of place); PBA relay malfunction

First Thing to Check

Parts Involved

How to Fix

1. 1

   1. Check the resistance for the Wash Heater: 11.4 ohms to 12.6 kohms between terminals of the Wash Heater

2. 2

   2. Bring the probe of tester into contact with two terminals — if thermal fuse of heater is opened, check

3. 3

   3. Check if the washing heating wire is disconnected

4. 4

   4. If heater is on, check for electric breakdown of the circuit breaker — check if the home circuit breaker has acted

5. 5

   5. If resistance is satisfied with spec, replace the PBA

6. 6

   6. Check the resistance for the heater and flange: resistance should read infinity between heater terminal and flange

7. 7

   7. Check for thermistor fault

8. 8

   8. If Main PCB fault, replace the PBA

This Error Applies To

Samsung WA5471ABP Series Washers (2024) (2024–present)