Error Code 3C
The washer's motor has stopped working
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: 3C
What This Means
Washing motor is defective; Motor rotor or stator is damaged due to moisture or foreign substance; Motor winding coil is broken; Motor connector terminal connections are loose or disconnected; Main PCB is defective
What actually causes this:
The drive motor failed or its wiring connection came loose
First Thing to Check
Try restarting the cycle — if the washer still won't spin or agitate, it needs service
Parts Involved
How to Fix
- 1
1. Unplug the motor connector and measure the winding coil resistance between terminals — should be 19.3 ohms (at 25°C), minimum acceptable
- 2
2. Check motor connector terminal connections for loose or broken wires
- 3
3. Inspect the Motor Cover Stator for damage from moisture or foreign substances
- 4
4. If the motor coil is broken, replace the motor
- 5
5. If the PBA control circuit is defective, replace the PBA
This Error Applies To
Samsung WA54CG7550 Series Washers (2024) (2024–present)
Related Error Codes
The dryer temperature sensor is not reading correctly
The cold water hose is hooked up wrong
The water level sensor cannot detect the water level correctly
The washer is not getting any water
The washer cannot drain the water out
The washer is getting too much voltage from the outlet
The washer is not getting enough voltage from the outlet
The washer's control boards are not talking to each other