Error Code AE
The control boards inside your washer are not communicating.
Moderate
Address soon - your appliance may not work properly
Also displayed as: AE
What This Means
Signals between sub and main PBAs are not sensed due to communication error; Incorrect or loose connector connections between sub and main PBAs; Faulty soldering on sub PBA control panel; Sub PBA short-circuited because of moisture
What actually causes this:
A loose wire connection between the main control board and the display panel, sometimes caused by vibration over time.
First Thing to Check
Unplug the washer for 60 seconds, then plug it back in and try again.
Parts Involved
How to Fix
- 1
1. Check the wire connections and contacts between the sub and main PBAs
- 2
2. Check for disconnected wires
- 3
3. Check whether the sub PBA is short-circuited because of moisture
- 4
4. If main PBA communication circuit is faulty, replace it
- 5
5. Remove the sub PBA control panel and check for any faulty soldering
This Error Applies To
Samsung WF42H5000AW Series Washers (2014) (2014–present)
Related Error Codes
Your washer's motor is struggling and cannot run properly.
Your washer cannot detect the water level properly.
Your washer's motor cannot spin the drum.
Your washer detected a problem with its motor sensor.
Your washer cannot pump the water out.
Your washer is not getting enough water.
Your washer is not getting the right amount of electrical power.
The water coming into your washer is too hot for the selected cycle.