Error Code HC
The washer's water heating element is not working or is overheating.
Critical
Stop using immediately - risk of damage or safety issue
Also displayed as: HC
What This Means
Washing heater is short-circuited or has a wire disconnected; Washing heater in the tub has an error (contact error, temperature sensor fault); Water level sensor operates without water (frozen or other reason) and temperature sensor detects 100-150 degrees C; PBA relay malfunction
What actually causes this:
The heating element has failed or the temperature sensor has lost contact, causing the washer to shut down for safety.
First Thing to Check
Unplug the washer, wait 30 minutes for it to cool down, then plug it back in and try again.
Parts Involved
How to Fix
- 1
1. Check for connection between wire and heater
- 2
2. Check heater resistance between terminals A and B: should be 16.05 plus or minus 0.65 ohms
- 3
3. If heater is within spec, check the wash-thermistor at the back of the tub
- 4
4. If wash heater is faulty, replace it
- 5
5. If heater is OK, replace the wash-thermistor
This Error Applies To
Samsung WV60M9900A Series Washers (2024) (2024–present)
Related Error Codes
The washer's heater got dangerously hot and the machine shut itself off for safety.
The laundry load is not evenly distributed, causing the washer to vibrate too much during spin.
The incoming water is too hot for the selected gentle cycle.
The washer cannot pump out the water after a wash or rinse cycle.
The washer is not getting enough electrical power to run properly.
The washer is not getting enough water or no water at all.
The washer's WiFi module has lost its connection to the main board.
The washer cannot detect the water level inside the tub.